Shipping & Delivery Policy
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App Testing Community sells a digital service. There is no physical product and nothing is shipped. This policy explains how and when your testing cycle is delivered after payment.
1. Nature of delivery
All services are delivered electronically through your account dashboard on this website. No physical goods are shipped, and no shipping charges apply to any order.
2. Delivery timeline
- Credits are added to your account immediately on successful payment.
- After you submit an app, we verify your closed testing track and assign testers — normally within 6 hours, and no later than 24 hours.
- Testers opt in to your track and the 14 continuous days of testing begin; progress is visible in your dashboard.
- The cycle completes 14 days after the final tester opts in, at which point the app is marked complete.
3. Delivery confirmation
Your dashboard is the record of delivery: it shows each app's status, the day count within the 14-day window, and any instructions from our team. We also email you when a cycle starts and when it completes.
4. Delays
The most common cause of delay is a track that is not yet reachable — for example a release still in review, a track restricted to certain countries, or our testers group not added. We contact you by email when we spot one of these, and the clock starts once it is resolved.
5. Service area
The service is available worldwide, since delivery is entirely digital. Our testers are located across 180+ countries.
6. Contact
Questions about delivery of your order: support@apptestingcommunity.com.